![]() When someone leaves feedback complaining about a product, a service, or even one of your employees, and you feel that the criticism is unjustified, it’s tempting to respond using passive-aggressive language that blatantly blames the customer. Do Not Respond To Negative Feedback With Passive-Aggressive Language.It tells them that you want to hear from them, even if what they have to say is negative. Much like replying to them quickly, it shows them that you value them and their voice. In case you couldn’t tell, thanking the customer for their feedback is extremely important. Additionally, the customer is much more likely to notice the message if you reply as soon as possible. By responding as soon as possible, you will show the customer that their feedback is important to you and your business, that you value their time and loyalty, and that you are eager to help them in any way you can. ![]() If you do, you’ll miss an easy opportunity to make a great impression on the sender. Respond To Feedback As Soon as Possibleĭon’t take days, weeks, or months to answer feedback from a customer.Here are some of the tips to follow when crafting your response. Top Tips To Use When Writing A “Thank You For Your Feedback” Emailīefore we get to the note and email templates, here are 5 quick tips for how to write a “thank you for your valuable feedback” message. Asking to return the product because it didn’t suit their needs or meet their expectations.Explaining to you how the product didn’t solve their problem.Complaining that the service job was not done right.Complaining that the service was not rendered in a timely manner.Telling you that the product doesn’t work.Reviewing every aspect of the product in glowing termsīelow are some common examples of negative feedback you may receive:.Thanking you for how much your business helped them. ![]()
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